Anonymous
Canada
Customer
Rating
7
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Anonymous' Trip Date:
30th May - 6th Jun 2025
What was your most memorable moment?
A stunning sunny afternoon in an ice field/zodiac tour or a beautiful glacier followed by our polar plunge
Which of the following best describes your adventure?
Great holiday
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
7 out of 10
Were Swoop right to recommend Albatros Expeditions?
Yes
Tell us about Zodiac excursions
Always felt safe. Tours were great!! Always felt safe and support getting in and out
Tell us about the expedition team
E.L. Diego was fantastic. Friendly, calm and yet clearly worked sooooo hard to ensure the best outcomes for each day
Tell us about the Ocean Albatros
Cabin was great. Food was good but I have found the quality to slowly decline since my first expedition in 2023 Some general customer service issues I mentioned previously
Do you have any tips or advice for other people planning a trip to The Arctic?
Pack less clothing!!!!
Do you have any recommendations for Swoop, or feedback about the team?
I still felt some customer service was lacking… not much communication from our liaison person before during or after the trip. Luckily this was my third trip with Albatross so I knew most of what I needed to know!!
Would you consider another trip to the Arctic with Swoop?
Yes
Would you be interested in travelling to Antarctica with Swoop?
No
Would you be interested in travelling to Patagonia with Swoop?
No
Has your experience changed your perspective in any way?
This world is a vast, beautiful and mighty place!!!
