Elya Lim
Malaysia
Customer
Rating
8
Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Elya Lim's Trip Date:
8th Jun - 17th Jun 2025
What was your most memorable moment?
To be 700km from the axis of the earth! N to draw mu cabin drapes to see the mother polat bear walking along with 2 cubs lagging n.playing behind.
Which of the following best describes your adventure?
Life changing
On a scale of 0 to 10, how likely is it that you would recommend Swoop to a friend or colleague?
8 out of 10
On a scale of 0 to 10, how would you rate your trip: Into the Polar Bear’s Realm?
9 out of 10
Were Swoop right to recommend Quark Expeditions?
Yes
Tell us about Zodiac excursions
Only one little incident stood out...during my first or second zodiac cruise, when we were assisted to decend from ship, I reached out my arm for help but the lady replied saying im good n don't need her hand. I was taken aback by her cold behaviour. Overall zodiac cruises were great. Not too organised when it came to taking pics by those on either side of the zodiac. Felt safe. 👍🏽 When our zodiac steerer, yuki, took us to the furthest point possible north till we were just 700km from the axis.
Tell us about the expedition team
Expedition team were generally very good. Some more approachable/ friendly than others. For some, it was an effort to warm up to guests. Quite obvious. Knowledge wise, it was obvious who knew and were prepared for their presentations. 1. Ema 👍🏽 2. Ross, the historian ( the hot air balloon journey narration) 3. Neil ... lovely chap, PR is commendable 3. Adrian... not too friendly but presentations was good. 4. Karl ( glaciers)...good presentation 5. Yuki ... 6. Valerie 9. Meghan Dr Alicia ...very good n very nice doctor.
Tell us about the Ocean Explorer
Cabin was very nice n spacious, well fitted out. Beds were comfy n cleanliness maintained daily. The lady housekeeper, (room 430), was so diligent. 💗 The food variety was repeated too often over the 9days. But appreciate the Chef obliging with different exotic foods on few occassions. The kosher/ halal food fare could be improved. Yes, I'll choose the ship again.
Do you have any tips or advice for other people planning a trip to The Arctic?
Probably some.
Has your experience changed your perspective in any way?
More expedition travels to make !
Do you have any recommendations for Swoop, or feedback about the team?
Hv commented enough!
Would you consider another trip to the Arctic with Swoop?
Yes
Would you be interested in travelling to Antarctica with Swoop?
Yes
Would you be interested in travelling to Patagonia with Swoop?
Yes
