Andrew Frankl

Customer
Rating

10

Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”

Andrew Frankl's Trip:

Svalbard Quest

Andrew Frankl's Trip Date:

12th Jun - 20th Jun 2019

Andrew Frankl's Ship:

MS Expedition

Overall, how was your trip?

Excellent. Friendly, attentive, knowledgable staff and crew. We were very lucky to have seen several polar bears.

In one sentence, what did you think of the Arctic? Did it live up to your expectations?

Fabulous. Stunning. Exceeded my expectations

Would you visit again?

Yes

How was the service that Swoop provided?

Very pleased with the service we received

How likely is it that you would recommend Swoop to a friend?

1 2 3 4 5 6 7 8 9 10

10 out of 10

You chose a/an {area.title} voyage. How was that experience?

Excellent

You chose a/an Svalbard Quest experience. How was that experience?

Very pleased to have booked this trip

How were your experiences on the guided excursions?

Loved seeing the walruses. The varied terrain, walking on the tundra, seeing arctic fox. magical.

​How would you describe {vessel.title} if talking to somebody potentially interested in going to the Arctic, and what tips would you pass​ on?

Very comfortable ship. Excellent crew. Staff friendly. Food plentiful, varied and tasty. I was very happy with the ship. Some people might find going up and down stairs difficult, so might be worth mentioning that there are no lifts!

If Swoop arranged some of your travel before/after your voyage/group trip. How did we do?

Everything was fine

Has your experience changed your perspective in any way?

Very enjoyable trip. Pleased I went. Even more conscious about environment, climate change etc. Lovely that there was no internet access so away from all emails/texts/phone

Do you have any tips or advice for other people planning a trip to the Arctic?

Wrap up warm.! Make sure you go with layers and waterproof trousers, thick socks. Be prepared not to have any access tot the outside world. A good pair of binoculars/camera would be worth taking

3 people found this review helpful

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