Customer Rating On return from their adventure we ask customers: “On a scale of 0-10, with 10 being the highest, how likely is it that you would recommend Swoop to a friend or colleague?”
Laurie Clarke's Trip:East Greenland Express
Laurie Clarke's Trip Date:
14th Sep - 1st Oct 2018
Laurie Clarke's Ship:Ocean Nova
Overall, how was your trip?
I will not go back to Greenland. I have seen it now. The trip is expensive so that's a problem for me. The day we took the icebreaker right up to the edge of the glacier was the highlight. We did see a few polar bears in the distance. The zodiacs chased them so people could get pictures which I think was really bad. In one instance the zodiacs chased the bear for about 15 min. The bear was far up the mountain but it was clearly scared. Also there was a polar bear in the water and about an hour later the zodiacs went out. I don't think the guides were watching closely ...they definitely were not ...it was dangerous. The guides were not seasoned enough ..they were nice but they need more experience and knowledge of the area.
In one sentence, what did you think of the Arctic? Did it live up to your expectations?
Yes I had been before so I knew what to expect
Would you visit again?
How was the service that Swoop provided?
Swoop was fine. My luggage did not arrive in Reykjavik so I had to go without it. I was very stressed. Swoop really couldn't do much to fix the situation. They did not offer me any $ to buy anything. The ship on the other hand at least offered me a $250 credit onboard. I went to the lost and found and got some things. The young girl who fielded my questions prior to departure was sort of giggly and not that helpful. The two men were more experienced and helpful. The ship was a good size.
How likely is it that you would recommend Swoop to a friend?
5 out of 10
You chose a/an East Greenland Express experience. How was that experience?
Quark needs more experienced expedition staff. The team often could not answer questions about the area. They should have a deep knowledge of the history of the area, marine life, climate change and geology. The geologist was the only really seasoned profession in the group. There needs to be more informative sessions about the area, climate change etc. Documentaries are good. The Panarama room was Not used to its potential. The library was lovely but under-utilized. There should be more of a bar/social atmosphere some nights in the Panarama room.
Do you have any tips or advice for other people planning a trip to the Arctic?
3 people found this review helpful