Statement 1st November 2019 6pm GMT
“As of 8am today (November 1), Swoop Arctic has ceased selling all cruises with One Ocean Expeditions. The decision was taken following concerns raised by the abrupt cancellation of a One Ocean Expedition Cruise to South Georgia on RCGS Resolute, which was due to depart on November 6. As a responsible tour operator we believe we had no option but to take this action.
“We are sorry for those affected by the decision, but our first priority is always the welfare of our customers. We are working with One Ocean Expeditions to ensure those affected by the cancellation of their cruise are reimbursed. For those customers who are booked through Swoop to travel with One Ocean Expeditions in the future, both Antarctica & Arctic, we can fully appreciate their concern and are working with One Ocean Expeditions to provide as much reassurance as we can, as well as regular updates.”